Refund Policy

Last updated: Dec 25, 2025

Eligibility for Refunds

Refunds are applicable under the following conditions:

• If the service or project has not been started or accessed.

• If a technical issue on our platform prevents you from accessing the purchased service, and the issue cannot be resolved within 7 business days.

• For cancellations requested within 7 days of payment, provided the service has not been utilized or delivered.

Non-Refundable Items

The following are non-refundable:

• Fees for services that are already delivered, in progress, or partially completed.

• Payments made for digital products, templates, software licenses, or downloadable resources.

• Custom development work, design services, or personalized IT solutions once initiated.

• Consultation or strategy sessions that have already taken place.

Refund Request Process

To request a refund, please follow these steps:

1. Email us at Zeplusdevelopment@gmail.com with the subject line: “Refund Request.”

2. Include your order ID, invoice, payment receipt, and reason for the refund.

3. Our team will review your request and respond within 5 business days.

Refund Method

Approved refunds will be processed to the original payment method.
Processing time may take 7–10 business days, depending on your bank or payment provider.

Refund Timeframe

Refund requests must be submitted within:

• 7 days of payment for services not accessed or started.

• 14 days if a technical issue prevents access and cannot be resolved.

Cancellations

Refunds will be issued for services canceled before work begins.
No refunds are provided once:

• Work has started

• Access has been granted

• Deliverables or project files have been shared

Exclusions and Disclaimers

Refunds will not be granted for:

• Delays caused by lack of client response or required information

• Change of mind after project commencement

• Personal reasons unrelated to service quality

• Misuse, policy violations, or fraudulent claims

Zeplus reserves the right to review each case individually and decline refund requests that do not meet policy criteria.

Contact Information

If you have any questions regarding this refund policy, please contact us:

Email: zeplusdevelopment@gmail.com
Phone: +91 9999999999